Contact Us

WEIOYA™ · Customer Care

Contact Us

Have a question about baby and family essentials, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Weioya™ customer-support team and we will be happy to assist you.

Customer Support

Email us at service@weioya.com or call +86 136 3157 0729. We aim to respond to customer inquiries within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.

Questions About an Existing Order

Please include your order number and the email address used during checkout. Providing these details helps our team locate and review your purchase more efficiently.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Before Returning an Item

Please contact customer support before shipping any merchandise back to us. Do not automatically send returns to the registered business address. Once your request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Response Time

Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

Care & Use Questions

For questions about baby or family product care, materials, intended use, age-related guidance, or product details, please consult the relevant product page and contact us before purchase where additional assistance is needed.

Return Address Reminder

The registered business address is not automatically the return destination. Return instructions and an appropriate destination are provided only after a request has been reviewed and approved.

Business Information

Brand Name
Weioya™
Legal Company Name
Guangzhou Yanyang E-Commerce Co., Ltd.
Owner
Shi Xiaolei
Website
weioya.com
Business Address
Room 1401-01-A182, No. 623 Yueken Road, Tianhe District, Guangzhou, Guangdong Province, China
Customer Support Email
service@weioya.com
Customer Support Phone
+86 136 3157 0729
Customer Service Hours
8:00 AM – 10:00 PM Daily